Frequently Asked Questions

What type of products does Savellie offer?

Savellie specializes in women's clothing and fashion, offering feminine, elegant, and versatile styles suitable for everyday wear, holidays, special occasions, and more.

How do I choose the right size?

Many of our dresses are designed with a flexible one-size fit. Please check the Size Guide on the product page before ordering and compare the listed measurements with your own.

How long does delivery take?

Orders are generally processed within 1–2 business days. Estimated delivery times are:

European Union & Switzerland: 8–10 working days
United Kingdom: 6–10 working days
South Africa: 8–12 working days

Please note that delivery times are estimates and may vary due to customs, carrier delays, weather, or peak periods.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to become available.

Can I return my order?

Yes. We offer a 30-day return policy. Items must be unworn, unused, in their original condition and packaging, with all original tags attached.

Please contact us before sending any item back.

How do I request a return?

Contact us at contact@savellie.com with your order number and details of the item you wish to return. We will provide you with the appropriate return instructions.

Who pays for return shipping?

Unless an item is defective, damaged, or incorrect, the customer is generally responsible for the return shipping costs.

What happens if I receive a damaged or incorrect item?

Please contact us as soon as possible after receiving your order. Include your order number and, where appropriate, photos showing the issue so we can review it and provide an appropriate solution.

When will I receive my refund?

Once your returned item has been received and inspected, we will notify you whether your refund has been approved. Approved refunds are generally processed to the original payment method within 10 business days.

Your bank or payment provider may require additional time before the refund appears in your account.

Can I exchange an item?

The fastest way to receive a different item is to return the original item after your return has been approved and then place a new order for the desired product.

Do you ship internationally?

We currently ship to customers in European Union countries, Switzerland, the United Kingdom, and South Africa.

Will I have to pay customs duties or taxes?

International orders may be subject to customs duties, import taxes, or other local charges imposed by the destination country. These charges, when applicable, are the responsibility of the customer.